Healthcare CPD Portal

A responsive CPD platform designed to make compliance simpler for healthcare practitioners by giving them a clearer, more streamlined way to purchase, complete, and track CPD.

Product Designer Workflow Optimisation Healthcare 6 months

The Challenge

Healthcare practitioners experience CPD as fragmented, time-consuming, and difficult to manage alongside their demanding schedules.

The experience also needed to work across two connected systems, and support a more flexible “buy-as-you-need” CPD model.

For e-commerce, payment processing, order and account management, etc.

CPD&ME

A custom CPD portal for activity access and progress tracking.

This created both operational and technical challenges around workflow continuity, visibility, progress tracking, and maintaining a seamless user experience across separate platforms.

My Role

I led the end-to-end product design process for the platform, from research and workflow strategy through to responsive UI design, testing, and supporting development.

Activity Lifecycle Logic

Defined the states, transitions, and rules that govern how activities move through their lifecycle.

Research artefact — Activity Status Flow board mapping the activity lifecycle and archive logic

Key Decisions

Preventing Accidental Repurchases

After an activity is purchased the Shopify storefront dynamically replaces the “Add to Cart” with “View Purchased Activity”, redirecting users back to the CPD portal instead.

This prevents accidental repurchases and reduces friction between Shopify and the custom CPD portal.

CPD&ME storefront — purchased activities show a “View purchased activity” link instead of “Add to cart”

Activity purchased indicatorHelps maintain continuity between platforms and avoids unnecessary requests for refunds.

Capturing Data Accurately

Capturing HPCSA registration numbers of users was required for compliance and a challenge due to the limitations within Shopify’s sign-up flow.

To solve this, I designed a two-layered capture approach:

Banner inputVisible after an activity is purchased on the custom platform.

Quiz inputA fail-safe capture point directly within the quiz workflow.

Progress Tracking & Visibility

The platform needed to help users understand:

What they had purchased
Where they were in the completion process
How many CEUs they had accumulated

Therefore, activities included clear status states and automatic progress saving across sessions and devices, allowing users to leave and return without losing progress.

Activity progress statesIndicates user progress across activities.

CEU trackerGives users an overview of their current CEU count.

“My Activities” table view with status, completion dates and CEU expiry

Table viewThe “My Activities” view can toggle between a card grid view and a table view.

Designing for Real-World Usage

Healthcare practitioners complete CPD opportunistically; between patients, after hours, or over weekends. Therefore, responsiveness was treated as a core workflow consideration.

The platform was designed responsively, with the ‘My Activities’ view and Quiz UI adapting based on available screen space.

Responsive Quiz UIThe goal was to create a workflow that adapted to practitioners’ schedules; whether doing CPD at home or between patients.

🚀 A future update will make the Quiz UI view text-based for smaller screens.

Outcome

The platform gave practitioners:

Clearer visibility into their activities and CEU progress
More flexibility in how and when they completed CPD
Better transparency around submission and compliance states

From a business perspective, the platform supported a more scalable self-service model while creating the foundation for future expansion into additional CPD formats such as video-based learning.

40%retention rate

4.8kmobile sessions

100%activity completion rate

The website is very easy to access and navigate, with a clear and user-friendly layout that makes completing CPD activities quick and stress-free.

A Gous | Occupational Therapist

Reflection

This project showed me the importance of designing around operational realities. Many of the decisions were workflow and systems decisions shaped by:

Compliance requirements
Fragmented user behaviour
Technical constraints
Business scalability needs